Refund Policy
Last updated: July 2026
Draft placeholder — this page has not been reviewed by a lawyer and is not yet a binding policy. It exists so the page structure and links are in place before launch.
Because payment is held in escrow rather than paid out immediately, a sender who cancels before a traveler accepts the match is refunded in full. Once a match is accepted, refund eligibility depends on how close to pickup the cancellation happens — see the no-show and cancellation terms in the Terms of Service.
If a delivery is never confirmed and a dispute is opened, escrowed funds stay held until the dispute is resolved by the SIFLI team.